Support does NOT include changing a theme's design, style, or functionality, installing a theme, updating a theme, customizing a theme, or integrating with third-party apps. We also cannot suggest third-party apps nor offer any custom code.
The support will be limited to features available in the theme editor and issues in an unaltered theme installation.
Review our support policy
We usually respond within one business day. Depending on current volumes, it may take longer. Sending additional emails may delay our response as it will reset your place in the queue.
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