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🔗 Documentation 💡 Feature requests 🔗 Themes 🔗 Services

Not included

Support does NOT include changing a theme’s design, style, or functionality; installing, updating, or customizing a theme; fixing checkout issues; replicating features from third-party themes or stores; integrating with third-party apps; recommending apps; or providing any custom code.
Included

Support is limited to the theme’s default features; issues within unmodified installations; and ensuring the theme works as demonstrated in our official demo stores or when first installed from the Shopify Theme Store.

Review support policy
Days active M T W T F S S
Hours active 10:00 → 18:00 CET
Estimate response time 2 business days Depending on current volumes, it may take longer. Sending additional emails will reset your place in the queue and may delay our response.

To OpenThinking
Just in case your store is password-protected.
Aim to include as much information and detail in your request as possible to reduce delays between replies.
Attach files Allowed files: .jpg, .png, .webp | Max file size: 4MB | Total files: 5 For videos or larger files use Dropbox or Google Drive.

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 Meanwhile
  • If you don’t hear back within 4–5 business days, please check your spam or promotions folders in case our reply was filtered, or try contacting us again as the email you provided may have been incorrect.
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  • Docs - You can often find what you need in our documentation faster.
  • Checkout - If your checkout is broken or not processing sales, contact Shopify Support directly. Themes do not control checkout functionality.
  • APP - If you're having issues with an app, contact app developer directly. Only they can assist with app-related problems.
  • For Custom features and functionalies beyond your theme's default capabilities, you'll need to hire a third-party Shopify expert.
  • Refunds - All theme purchases are final. Refunds and exchanges are not possible.
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