Support


  1. Support is available Monday - Friday 10:00 - 18:00 CET
  2. Support is available only in English.
  3. We aim to respond to all requests as soon as possible, but allow up to 1-2 business days for a response depending on the volume of tickets that we are working on.
  4. Please avoid sending additional emails, as this will reset your position in the queue.


The Support Services shall NOT include:
  • Problems caused by your negligence, abuse or misuse of our themes.
  • Assistance on altered or damaged Software or any portion thereof.
  • Design or layout changes other than simple updates that can be made via the theme editor.
  • New feature development or custom design.
  • Troubleshooting theme customization involving custom code or any app installation.
  • Troubleshooting platform issues directly related to Shopify.
  • Customizations documented in Shopify Help Center.
  • Installation or removal of third-party code or apps.
  • Assistance upgrading your theme.
The Support Services shall include:
  • Troubleshooting within clean, unaltered theme installations.
  • Answering questions about the features of our themes and their settings.
  • Assistance in setting up features included with our themes.
  • Providing updated theme versions that you may use for future installations of the same theme without additional cost.






    ex. your-store.myshopify.com



    If your storefront is currently protected by a password.



    Which theme do you require support for?




    Aim to include as much information and detail in your request as possible to reduce delays between replies



    If you've screenshots you can upload them here.


    Please avoid sending additional emails, as this will reset your position in the queue.

    Help