Terms and Conditions
OpenThinking LLC retains all Intellectual Property Rights and all other proprietary rights of the theme, app, plugin and all other products.
Individual Theme Purchase
- The Purchaser of an individual theme is granted a non-exclusive worldwide license, allowing the Purchaser, or a single client of the Purchaser, to create, with this theme, a single End Product.
- The Purchaser of an individual theme is licensed to install the purchased theme only once on one (1) domain.
- The Purchaser of an individual theme is not entitled to distribute, duplicate and make available to anyone, resell in its original form, or modify for the purposes of reselling, the purchased theme.
Themes are licensed to use for a single store only, whether the themes are published or not.
You are not permitted to transfer or sell a Theme to any other person’s store on Shopify or elsewhere.
You may modify the Theme to suit your store. Shopify may add or modify the footer that refers to Shopify at its discretion. The intellectual property rights of the Theme remain the property of OpenThinking.
You may not share, resell, barter, trade or give away OpenThinking code in whole or part, with or without modification to any store other than the one it was originally licensed to. If OpenThinking discovers unauthorized distribution of its intellectual property, the original license may be voided without refund and all stores using the original code or unauthorized copies must cease using them immediately.
Theme “styles” or “presets” are considered to be part of a theme. Using one theme style or preset on one store and another style or preset on another store without paying a separate licensing fee is a violation of the licensing terms and conditions.
Reselling OpenThinking themes, with or without modification, is strictly prohibited, whether or not you are the original purchaser or not. OpenThinking reserves the right to investigate and report unauthorized sales to third party sales platforms using any and all information about the listing, transactions, existing customer databases and information publicly available on the web.
When such sales are discovered, the seller is responsible for notifying all of the purchasers of the unauthorized copies, issuing an automatic full refund and advising the purchasers that the licenses are voided and use of the unlicensed themes may result in their store being shut down or other serious legal repercussions.
OpenThinking reserves the right to invoice sellers of unauthorized copies of themes at full list price, which is due upon demand.
OpenThinking reserves the right to cancel any license, at its sole and final discretion, and without refund.
If you choose to provide input and suggestions regarding problems with or proposed modifications or improvements to the Service/Themes/Plugins/Apps (“Feedback”), then you hereby grant OpenThinking an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right to exploit the Feedback in any manner and for any purpose, including to improve the Service/Themes/Plugins/Apps and create other products and services.
You expressly understand and agree that OpenThinking shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from the use of or inability to use our products.
All OpenThinking themes and plugins/apps are provided “as is”, without warranty of any kind. We don’t guarantee that they will function exactly as you wish or be compatible with third party plugins or apps.
We do not guarantee that all OpenThinking themes and plugins/apps will work in all browsers. Browser compatibility should be tested against the demonstration pages on the demo server. Please ensure that the browsers you use will work with the theme you’re purchasing before hand as we cannot guarantee that OpenThinking themes will work with all browser combinations.
We are also unable to guarantee that our themes will pass W3C, Google PageSpeed Insights or other validation services.
We do not guarantee compatibility with any additional third-party plugins or scripts. OpenThinking themes and plugins/apps are guaranteed to function on a clean installation of or when activated without any changes. Once you modify any of the OpenThinking theme or plugin/app files or include third-party applications, we cannot guarantee that the products will work.
It is our commitment to fix any theme issue or bug as quickly as possible after they are brought to our attention. Once we determine that the issue is with the standard theme, we will provide you with a fix and proceed to update the theme for all customers to access. If there is an issue due to a modification to the default template files, we will advise on how to revert the theme back to the original.
OpenThinking does not guarantee that its themes are compliant with any local, national or international laws or regulations, including but not limited to the Americans with Disabilities Act, General Data Protection Regulation or Children’s Online Privacy Protection Act. By purchasing or using OpenThinking themes, you are accepting sole responsibility for compliance with any laws or regulations. OpenThinking cannot advise store owners on compliance issues.
- Support is only available in English. OpenThinking Support team is only able to provide support in English.
- Our support team will happily assist you (but NOT install for you) with the initial installation of the theme and its features.
- Assistance with theme upgrade, however, is not available.
- While our support team does its best to accommodate requests for customization help, this is not a service that we guarantee.
The Support Services shall include:
- General questions about theme functionality and technical capabilities.
- Help with setting up theme features and configuring the theme settings.
- Any Shopify compatibility issues arising from a standard theme install.
The Support Services shall NOT include:
- Problems caused by your negligence, abuse or misuse of our themes.
- Assistance on altered or damaged theme or any portion thereof.
- Design or layout changes other than simple updates that can be made via the theme editor.
- New feature development or custom design.
- Any errors related to theme customization, either by third-party apps, custom code and/or file modifications.
- Any installation, configuration or troubleshooting involving third-party apps.
- Platform native functionality issues directly related to Shopify.
- Making store customizations or configurations documented in OpenThinking DOCS or Shopify Help Center.
- Removing or updating customizations made to a theme, whether by OpenThinking or other parties.
- Updating themes, whether they have been customized or not.
- Configuration or troubleshooting of SEO, GDPR, schema, meta tag, canonical tag, indexing, Google Search Console, Analytics or tracking code, Page speed, W3C validation or other validation or similar issues.
- Technical support for older versions of our themes is limited. Upgrading to the latest version is advised.
- Assistance of any kind for developers or designers being done for clients. We reserve the right to limit support to the end user of the theme only.
- Live chat or other realtime support: such as IG DMs, Telegram, Phone, Skype, Slack, FB Messenger etc.
- Please note that even if we help you with customisations outside the scope of complimentary support; we cannot help transfer these changes to a new version of the theme should you decide to upgrade at a later time.
- We reserve the right to refuse, deny or limit support service at our discretion.
Some other important notes about our support:
- A valid, registered theme license may be required to receive technical support, subject to verification by OpenThinking.
- If we have successfully resolved an issue and you reply to the same ticket with a new issue, your new question will be treated as a new request. This means the reply to your new request is subject to the 1-2 day turnaround and may be, in order to provide you with the most efficient response, be answered by another technical support representative than who handled your original request.
- We reserve the right to restrict support and potentially withdraw support based on what OpenThinking deems as inappropriate behaviour.
Limitation of liability
When creating a staff account for OpenThinking support staff, we are not liable for any changes, customizations, or alterations to your shop that may result in lost profits or any special, incidental or consequential damages arising out of or in connection with our products or services, whether these changes are made by our team or through unauthorized access via our account.
You expressly agree that any custom code is written just for you and provided on an “AS IS” basis and may not have been fully tested and we are unable to guarantee it will be error free. You also understand and agree that the code was provided to you exclusively as a courtesy.
You also expressly understand and agree that customizations made by OpenThinking support may not have been fully tested and may require additional development time that is outside the scope of complimentary support.
While OpenThinking maintains a list of suggested developers and other professionals who can assist with tasks that extend above our support or maybe suggest specific ones via email or other methods, these companies run separately from OpenThinking are not endorsed by OpenThinking and we are unable to provide assistance resolving issues with these developers. We do, however, encourage customers to provide us with detailed information if a provider does not meet expectations.
OpenThinking may or may not receive a commission from referring customers to third party developers.
OpenThinking reserves the right to modify the price of OpenThinking plans at any time. Such notice may be provided at any time by posting the changes to the OpenThinking website. OpenThinking users that renew yearly membership before the end of the current one will not be affected by the future price changes.
Refund policyWe offer digital media (software) that can be downloaded instantly after a purchase has been made. Since our themes are non-tangible, downloadable, non-returnable, irrevocable digital goods, all theme purchases are final and non-refundable. We regret that we do not offer nor are we legally bound to offer refunds on downloadable products.
But we are here to help with any theme related issues that you are having.
Theme Demonstrations are provided for you to familiarise yourself with the design, Theme Settings information is also provided allowing you to see what you are buying prior to purchase. That’s why we ask you to read and review carefully our themes before buying them.
Copyright and Trade Mark Notices
All contents of the OpenThinking products and service are copyrighted © OpenThinking LLC. All rights reserved. You may not claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of OpenThinking. Other product and company names may be trademarks or service marks of their respective owners.
Modification of these Terms
We reserve the right to change these Terms on a going-forward basis at any time. Please check these Terms periodically for changes. Modifications will become effective upon the earlier of (a) your acceptance of the modified Terms, (b) your use of the Service with actual knowledge of the modified Terms, or (c) thirty (30) days following our publication of the modified Terms through the Service. These Terms may be amended only by a written agreement signed by authorized representatives of the parties to these Terms. Disputes arising under these Terms will be resolved in accordance with the version of these Terms that was in effect at the time the dispute arose.