Support shall NOT include modifications to the design, style, or functionality of a theme, theme installation, theme updates, or integrations with third-party apps nor we can recommend any third-party apps.
The support shall include assistance with features and code within a theme installation that has not been modified.
Review our support policy
We usually respond within one business day. Depending on current volumes, it may take longer. Sending additional emails will reset your position in the queue.
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In the meantime, you might also find the answer you need in our documentation.