Support will not include making changes to the design, style, or functionality of a theme, installing a theme, updating a theme, or integrating with third-party apps. We also cannot recommend any third-party apps.
The support will include assistance with the features and code within an unmodified theme installation.
Review our support policy
We usually respond within one business day. Depending on current volumes, it may take longer. Sending additional emails may delay our response as it will reset your place in the queue.
In the meantime, you might also find the answer you need in our documentation.